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Superior Customer Service

Script Care's success and continued growth can be traced to the philosophy that taking care of the client's needs is the first priority of management and staff. Script Care is known for outstanding customer service to participants, plan sponsors and pharmacy providers. This dedication to service, coupled with a highly innovative approach to plan design and genuine savings on prescription needs, is a Script Care benchmark. Script Care, Ltd. recognizes the critical importance of quality service and monitors results at all levels on a continuous basis.

SCL provides multi-lingual speaking representatives, 24 hours a day, 7 days a week that are located in the SCL headquarters, in Beaumont, TX. SCL provides a vast array of support, ranging from live customer service representatives (CSRs) to do-it-yourself options for those looking to investigate their options independently.

CSRs are able to address questions regarding:

Plan Design
  • Enrollment
  • Deductibles and Copays
  • Out-of-Pocket Maximums
  • Maximum Benefits
  • Clinical Program Restrictions
  • Coordination of Benefits
  • DAW Code Assistance

Claims Processing
  • Paid/Rejected Claims & Adjustment Status
  • Administrative PA Reviews
  • NCPDP Reject Codes
  • Compound Drug Coverage Inquiries
  • ID Card Requests
  • Reversals

Drug Coverage
  • Formulary Inquiries
  • Preferred & Generic Alternatives
  • Clinical PA Submissions
  • GPI & NDC Number Lookup
  • Pricing Reviews
  • Drug Utilization Review Edit Retrievals

Pharmacy Network
  • Network Pharmacy Locator Assistance
  • Pharmacy Pricing Inquiries
  • Out-of-Network/Manual Reimbursement Status
  • Specialty Pharmacy Status
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